Privacy Policy mtown88 – How We Protect Your Personal Data

Welcome to the Privacy Policy page mtown88. We understand that your trust in us depends not only on the quality of the games and services we offer, but also on how we handle the personal information you entrust to us.

This Privacy Policy document is written in plain, easy-to-understand language — not complex legal jargon — because we believe you have the right to know exactly what happens to your information. This Policy explains what types of information we collect, why we need it, who can access it, how long we retain it, and what rights you have as the owner of that information.

This Privacy Policy applies to all users of the platform mtown88 including those accessing via the website on a desktop, through the Android or iOS mobile app, or through any other digital channel provided by mtown88.

By registering and using the mtown88 platform, you agree to the data protection practices described in this document. If you disagree with any part of this policy, we encourage you to contact our support team first before deciding to discontinue use of the platform.

Mtown88 only collects information that is strictly necessary to provide a safe, fair and responsible service to players in Malaysia. The following are the categories of information we collect:

Information You Provide Directly:

• Malaysian phone number upon account registration
• The password you create (stored in hashed form — unreadable by any staff member)
• Full name and date of birth when required for identity verification (KYC)
• Malaysian identity card number (MyKad) when KYC verification is required
• E-wallet or bank account details for withdrawal purposes – including the account holder name for Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX accounts (Maybank2u, CIMB Clicks)
• Communication details when you contact our support team

Automatically Collected Information:

We do not collect sensitive information such as medical records, political views or religious beliefs. All data collection is limited to what is strictly necessary for the safe and lawful operation of the mtown88 platform.

Mtown88 uses the personal information collected solely for legitimate and transparent purposes. Every use of data has a clear legal basis:

• Account Management – creating, verifying and maintaining your account; processing login and password reset requests.
• Financial Transaction Processing – processing deposits via TNG eWallet, GrabPay, DuitNow, FPX and other methods; processing withdrawals to verified accounts; generating financial records for accounting purposes.
• Fraud Prevention & Security – identifying and blocking suspicious activity; detecting unauthorised access attempts; ensuring no single user holds multiple accounts.
• Regulatory Compliance – fulfil KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements as prescribed; respond to lawful requests from authorised regulatory authorities.
• Responsible Gaming Programme – monitoring gameplay patterns to identify signs of problem gambling; enforcing limits you have set yourself; reaching out if there are concerns about your playing behaviour.
• Customer Support – responding to enquiries and complaints; maintaining communication records for future reference; improving the quality of our support service.
• Platform Improvements – analyses usage patterns in aggregate (not at the individual level) to improve the user experience, test new features, and resolve technical bugs.

Mtown88 does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. This is a core commitment and will not change.

There are limited situations where we need to share information with other parties to ensure the safe and lawful operation of the platform:

• Payment Service Providers – including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow operators and banks providing FPX services. Data sharing is limited strictly to information required to process the transaction.
• Game Software Providers – companies providing slot software, Live Casino, and Sports Betting systems may receive session data necessary for technical operations. All providers are bound by strict data protection agreements.
• Competent Authorities – we will disclose the required information if ordered to do so by a court, a legitimate regulatory body, or in the context of a criminal investigation with a solid legal basis.
• Fraud Prevention Services – we engage third-party services that specialise in online fraud detection. Any data shared is kept to a minimum and anonymised wherever possible.

In all of the situations above, mtown88 shares only the minimum information strictly necessary for the stated purpose. All third-party providers working with us are bound by data protection agreements that require security standards equivalent to our own.

Mtown88 invests seriously in security infrastructure to ensure your personal data remains protected at all times. The following are the key security measures we have implemented:

• 256-bit SSL Encryption – all communication between your device and mtown88's servers is encrypted using TLS 1.3 protocol with 256-bit encryption. This means that even if someone were to intercept your network traffic, they would be unable to read the transmitted content.
• Encryption of Data at Rest – sensitive information such as payment account details and KYC data is stored in encrypted form within our databases. Passwords are stored using a one-way hashing algorithm that cannot be decrypted.
• Multi-Layer Access Control – only staff with a legitimate operational need may access users' personal information, and every access is logged for audit purposes. No staff member has full access to all data categories simultaneously.
• Two-Factor Authentication (2FA) – we encourage and provide 2FA options for all mtown88 accounts. For withdrawals exceeding a certain value, additional verification is mandatory.
• Continuous Threat Monitoring – our automated monitoring system operates 24 hours a day to detect suspicious activity, repeated failed login attempts and unusual transaction patterns.
• Regular Security Audits – we conduct regular penetration testing and independent security audits to identify and address any vulnerabilities before they can be exploited.

Mtown88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.

You can manage your cookie preferences through your browser or device settings. However, disabling essential cookies may significantly impact platform functionality, including your ability to log in to your account.

Mtown88 does not retain your personal information for longer than is necessary for the purposes outlined in this policy, or as required by applicable law.

• Active Account Data – retained for as long as your account is active and for a period of 5 years after account closure for legal compliance and financial audit purposes.
• Financial Transaction Records – retained for a minimum of 7 years in accordance with applicable Malaysian financial and accounting legal requirements.
• Support Communication Records – retained for 2 years from the date of last communication for reference and service improvement purposes.
• Security Log Data – retained for 12 months to allow investigation of security incidents should they arise.
• KYC Data – retained for 5 years after account closure in accordance with applicable AML/KYC compliance requirements.

Once the retention period expires, or when you request deletion of your data (subject to applicable legal obligations), mtown88 will delete or anonymise your personal information using secure, irreversible procedures. Financial data required for audit purposes cannot be deleted early, but may be anonymised to remove its association with your personal identity.

As an mtown88 user, you have the following rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:

• Right of Access – you have the right to obtain a copy of the personal information we hold about you. Requests can be made through customer support and will be processed within 30 business days.
• Right to Rectification – if the information we hold about you is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly by you through your account settings.
• Right to Deletion – you have the right to request the deletion of your personal information, subject to any legal obligations that prevent the early removal of certain records.
• Right to Restrict Processing – in certain circumstances, you may request that we restrict the processing of your data while we review your request or complaint.
• Right to Object – you may object to the processing of your data for specific purposes such as direct marketing, although we do not engage in aggressive marketing towards our users.
• Right to Data Portability – you have the right to receive a copy of your data in a machine-readable format (such as JSON or CSV) for the purpose of transferring it to another service.

To exercise any of the rights above, please contact the mtown88 support team via live chat or email at support@mtown88.best. We will verify your identity before processing any data-related request to ensure no third party can access your information without your authorisation.

Mtown88 is a platform that for users aged 18 and above only. We do not knowingly collect or process personal information from individuals under the age of 18.

If we become aware that we have collected data from someone under the age of 18, we will take immediate steps to delete that information and close the relevant account. Any associated financial balance will be returned through the appropriate channel.

We also encourage parents and guardians to use parental control software and restriction settings on shared devices to prevent underage individuals from accessing online gambling platforms, including mtown88.

Mtown88 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or to enhance transparency. Any significant changes will be communicated to you via:

• In-platform notifications on mtown88 (pop-ups or notice banners)
• Message us at your registered phone number
• Updating the "Effective Date" at the top of this page

Your continued use of the mtown88 platform after the effective date of any amendment to this Privacy Policy will be considered your acceptance of those changes. We encourage you to review this page periodically, especially after receiving any change notice from us.

If you do not agree with the changes made to this Privacy Policy, you have the right to close your account. Please refer to Terms & Conditions us for information on account closure procedures and balance refunds.

For any enquiries, concerns or requests relating to this Privacy Policy or the protection of your personal data on the mtown88 platform, you may contact us through the following channels:

• Live Chat – available 24 hours a day, 7 days a week, directly through the mtown88 website or app. The fastest way to get an immediate response.
• WhatsApp & Telegram – the number is listed in the support section within the platform. Best suited for enquiries that require more in-depth discussion.
• Email: support@mtown88.best – for formal requests related to data access, correction, or deletion. We will respond within 3 business days.

When contacting us regarding a privacy matter, please include your account number (where applicable), a clear description of your request, and for data access requests, be prepared to complete a basic identity verification process to protect the security of your information.